Home Exchange Enquiries by Email

If at first you don't succeed, try, try, try again!

A recent message from new member Sue in New Zealand HE18885, who was concerned at not receiving replies to her email enquiries, has prompted me to address the problem of non-response again. It is so disappointing for a new member who is all enthusiastic to join the home exchange community to find that she is not getting any replies, not even a kindly 'No thank you, we've already arranged our exchange', or 'We cannot venture so far this time'.
HE18885

If you don't have a valid email address in your member profile, then you won't get full use of your membership and you may be the one who is missing out! Check and double check your email address to make sure it is correct. Login to your member area on the GTI-Home-Exchange.com site, go to your own listing and send yourself a test email to make sure everything is working and that email is getting through your own SPAM filters and email protection. Sometimes we find that what members are using to keep out junk mail restricts legitimate email, or they have their level of security set too high.

Also, please check your SPAM and BULK email folders regularly, especially those who use EARTHLINK, HOTMAIL, YAHOO or BT YAHOO, just in case your ISPs spam filter is being over zealous. Some services are very tough on email, and there could be many times when a member has sent you an email which ended up in your bulk email folder but you won't have any idea unless you CHECK there regularly. As our contact enquiry form is sent via the server "mail2.ramesystravel.co.uk" check whether this is being flagged as a spam address and blocked.

And finally, if you suspect that your messages are not getting through using our email contact form, try sending your message via the member's email address hyperlink beside the member's name which uses your own email server to send the message and put their address in your "safe" contacts. Unfortunately this does mean that you will not have a record of the enquiries you have sent in the Recently contacted List in your Member Admin area.

Sue, who has been experiencing an email problem, now uses the alternative Email mode and just lists the people that she writes to in her safe contact list, just in case they had previously been scanned and deleted by hot mail. As she says,"At least I have had an acknowledgement now of my enquiry from another member."

So do be positive, we cannot allow spammers and the like to spoil what has been a wonderful contact facility for arranging home exchange holidays.