Rogue Home Exchange agencies don't deserve your trust!

Dear Green Theme International,

What is your policy regarding data protection?
I'm asking as another home exchange company called "All Home Exchange", contacted me directly by email and I'm curious to know who passed on my details.

Also, on that company's website, there doesn't seem to be any contact details nor a company registration number.

Thanks.
Delphine

We have also been advised that another home exchange agency's member reported: "I just wanted to let you know that the information on this site is stolen from other home exchange sites. My name and email address are used on this site (without my prior knowledge or consent) along with a photo of a someone else's house. I am guessing but it seems like all the home profiles are bogus because the details are all sketchy and the locations people desire to go are quite random."

Dear Delphine

Thank you so much for bringing the unscrupulous activities of "All Home Exchange" to our attention.

Firstly let me say, if they have obtained your details from our site and contacted you directly by email, they are acting unethically and your details must have been obtained from our site by illicit means. Our Privacy Policy is very clearly stated on the site on the page:
http://www.gti-home-exchange.com/privatepolicy.html, where you will see that we are registered with the Data Protection Registrar. Please also refer to the final two paragraphs on our Company details page:
which explains our relationship with two other agencies forming the First Home Exchange Alliance group with which we have worked for more than 18 years and who share our database. Reference to our participation within this Alliance is also made on our home page, directing you to the above quoted page for full details of the agencies within it. These are the only two other agencies from whose members you should ever receive enquiries.

The only other means by which the disreputable home exchange company "All Home Exchange" could have obtained your details from our site is if they have themselves registered as a 'pseudo' member in order to have access to the contact details of our members. In order to avoid this type of fraudulent behaviour we have recently carried out a further very detailed upgrade on the site with the sole purpose of increasing member security. The details of this security upgrade are as follows:

"The following recent changes in the Member Admin area have been made to incorporate a site based messaging system for initial contact with other members so that member email addresses are no longer displayed on listings in order to provide members with added security. This allows you to decide when you wish to disclose your own direct email address to another member for further communications.

Site based messages between members

For your security, and to protect your privacy, all contact with other
members is now done from your member area. Your sent and received messages are stored there in folders (Inbox and Sent messages). Your on-going correspondence with each member is stored separately for easy reference. Please note: as all contact information you entered on your form (email, phone, fax, mailing address) is hidden, you choose when you are ready to provide contact details to another member.

New message alerts by email

Whenever there is a new message for you (a reply to a message you sent or a message from another member), you will receive a brief email in your own email box, with the subject line, New Home Exchange message for you from HEXXXXX, to alert you to log on to your member area to read and reply to the message.

A few new message alerts may end up in junk folders by mistake and so it is important to skim through all mail in your junk folder before deleting it if possible. It's tedious but, until there are better filters that can sort all legitimate messages from the masses of unsolicited mail, there may be a few 'good' messages that need to be rescued from your junk folder and moved to your in-box. If you can't check through your junk folder, be sure to log on to your member area regularly to check and read any recent messages you may have overlooked.

Please note: if you change your email address, remember to log on and change it in your listing (Edit personal details) so that you continue to receive alerts when you have new messages from other members.

Home exchange offer messages

When first contacting a member with your exchange offer, use the form at the bottom of the member's listing. If you have compiled a standard exchange offer message and saved it on your computer, you can copy and paste it into the form and then personalise the message before sending. The subject line is already completed and includes your User ID so the member can easily find your listing. When you have finished your message, click Submit. As soon as your message has been sent, you will see the member's User ID under the Recently contacted list in your member area. You can save a record of up to 20 messages sent at a time and delete any you don't want to keep by clicking the 'x' beside it."

As you will see from the above details, we take the matter of Member Privacy and Security extremely seriously, but at the end of the day if an unethical home exchange agency is prepared to go to such lengths to try to poach other
agencies' members, probably one of the most effective things which we can do to deter them is to Name and Shame Them, and this we do by
confidentially circulating information about such an agency's activities amongst a large group of long established and respected home exchange agencies who are voluntarily working together to eliminate and expose the activities of a small number of dubious agencies which could spoil the concept of home exchange and its reliance on mutual trust for all.

Unfortunately, you have not given me your own Membership User ID: HEXXXXX which would help me to follow up my investigation about All Home Exchange, and their ability to be able to contact you direct by email. It would also assist me with my enquiries if you could send details of the email address from which All Home Exchange sent their contact message to you.

If you have any further questions, please do not hesitate to ask them, and please continue to be vigilant and report to us any other similar unsolicited suspicious contacts.

Kath Botterill

Dear Kath,

It actually dawned on me this morning that the rogue company All Home Exchange must have got hold of my details and this other lady's details through another website than your company or others within the FHEA. I re-read Home Base Holiday's reply to her that she forwarded me, and she's in fact not a member. As for me, although I'm a member of GTI, last July I registered with 2 other free home exchange programmes on Google France (/Le guide du routard/ and /Bienvenue à la maison/) that I've never used nor checked, and that I had completely forgotten about, and I'm now sure the leak comes from them.

The reason why I wrote to you first is that I use your website a lot, and I had just literally completed the first part of a non-simultaneous exchange through your website when All Home Exchange contacted me. So I thought that somehow, because I had actually exchanged, I qualified to be on some kind of bigger network. Also, the names being so similar, I sadly fell into the trap thinking it was all the same group.So, although this story could happen to other members of GTI also registered elsewhere, I
don't think you need to worry about the security of your system. As you said yourself, you've endeavoured to make it very secure.

I like your website a lot, for this very reason. Sorry to have caused undue alarm, I'll delete my details from these 2 websites I have mentioned.
Thanks,
Delphine

WARNING - Please be on the alert should you receive the All Home Exchange agency offer shown below:

Free membership is only offered to world experienced home exchangers.

How to get FREE trial membership?

● 1 year free membership if you would update your house information in 1 week since today;

● 1/2 years membership if you would update it in 2 weeks;

● 3 months trial membership if you would update it in 1 month.

Features of this site:

●Largest database in the world now, 21,000 + listings. which will highly increase the match rate and more unexpected exciting offers. (As a new agency it is highly unrealistic that All Home Exchange could have attracted so many members in such a short time by legitimate means.

Anyone who inadvertently registers with them is able to delete their details from their website, although they cannot delete the record of the membership which is part of their scam!)

As some Green Theme International Home Exchange members have been targetted, I have added a warning to the member area to not respond to an invitation to join this agency (or any other that sends unsolicited, i.e. spam, messages). Also, should you receive any exchange offers that seem to come from members of this site, don't respond but rather forward the offer message to us.

Once again, thanks to the vigilant GTI Home Exchange member and other individuals for reporting this. When a free offer looks too good to be true, it usually is!

Member Messaging Changes at GTI Home Exchange

A recent email from GTI Home Exchange member Shane, indicated that he may have been confused by the recent changes to our member messaging system when he sent us the following message:

"I am a current member and I am concerned that "recently contacted" is not showing all. Afraid I will contact a member more than once! What are the perameters? Does it show up to a 100? Only last 30 days? Please advise. Thanks.

Love your site. Have had 3 exchanges from it."

Whilst full details of the changes have been posted within the Site Administrator's Message in the Members' Area on the web-site: in case some members have missed the details about these changes, we are repeating them again here.

Site based messages between members

For your security, and to protect your privacy, all contact with other members is now done from your member area. Your sent and received messages are stored there in folders (Inbox and Sent messages). Your on-going correspondence with each member is stored separately for easy reference. Please note: as all contact information you entered on your form (email, phone, fax, mailing address) is hidden, you choose when you are ready to provide contact details to another member.

New message alerts by email

Whenever there is a new message for you (a reply to a message you sent or a message from another member), you will receive a brief email, with the subject line, New Home Exchange message for you from HExxxxx, to alert you to log on to your member area to read and reply to the message.

A few new message alerts may end up in junk folders by mistake and so it is important to skim through all mail in your junk folder before deleting it if possible. It's tedious but, until there are better filters that can sort all legitimate messages from the masses of unsolicited mail, there may be a few 'good' messages that need to be rescued from your junk folder and moved to your in-box. If you can't check through your junk folder, be sure to log on to your member area regularly to check and read any recent messages you may have overlooked.

Home exchange offer messages

When first contacting a member with your exchange offer, use the form at the bottom of the member's listing. If you have compiled a standard exchange offer message and saved it on your computer, you can copy and paste it into the form and then personalise the message before sending. The subject line is already completed and includes your User ID so the member can easily find your listing. When you have finished your message, click Submit. As soon as your message has been sent, you will see the member's User ID under the Recently contacted list in your member area. You can save a record of up to 20 messages sent at a time and delete any you don't want to keep by clicking the 'x' beside it.

After receiving my response to his email, Shane followed it up with:

"Thanks for your response. I thought I was going crazy! Look forward to the new changes. Because of the low storage on recently contacted I was starting to really zoom in based on advanced search because I was afraid to become a pesky American to your members. The ideal improvement might be to note that a listing has already been contacted when searching. At this stage I'm not sure if Shane's suggestion is possible, but we will certainly look into it. The new messaging system does allow the recording of message threads, so perhaps this will assist Shane in keeping track of the results of his communications.

Discussion Point

Do you feel that the number of "Recently contacted" messages stored, ie 20 messages, is adequate? Please let us know your views!

Faire face au récent changement de présentation de GTI Home exchange

Bonjour,

Nous sommes inscrits sur votre site depuis mars dernier et avons d'ailleurs échangé notre maison cet été avec des Gallois. Belle expérience. En prévision de nos vacances d'été prochaines nous avons pris récemment contact avec deux autres inscrits sur votre site, des familles espagnoles cette fois. L'ennui c'est que, pour une raison qui nous échappe, ces deux membres nous ont répondu, l'un comme l'autre, qu'ils ne peuvent trouver notre maison sur le site. Pourtant, lorsque nous tapons notre code personnel HE19369, nous accédons bel et bien à notre annonce. Mystère... Serait-ce lié au récent changement de présentation de GTI Home exchange ? Merci de nous répondre et de nous indiquer la marche à suivre. Les deux contacts espagnols en question sont référencés chez GTI sous les numéros HE19361 et HE20114.
Cordialement
Fabien Bonnet

Réponse

Bonjour Fabien

Merci pour votre courrier e-mail sur les difficultés de contact que vous avez eu avec des deux inscrits espagnols qui ont répondu qu'ils ne peuvent trouver votre maison sur le site. Comme vous, lorsque je tappe votre code personnel, j'accéde à votre annonce sans aucune difficulté, même si je l'accéde avec les co-ordonnées des deux membres espagnols HE19361 et HE20114 et de leurs aréas administratifs personnel. De plus, en l'area administratif personnel de membre HE20114, vous êtes référencé dans sa liste de contacts récents. Je ne peux pas expliquer les problémes. Peut-être il serait lié au récent changement de présentation de GTI Home exchange, mais je ne pense pas que cela aurait duré longtemps.

Je pense que le mieux à faire sera que je me mets en contact avec les deux membres espagnols les invitants d'essayer de trouver votre annonce encore une fois, et de me repondre s'ils ne peuvent pas. Je vous tiens au courant.

A bientôt.

Kath Botterill

The New Look at GTI Home Exchange

The fact that I am able to recall Dior's postwar New Look probably reveals a little too much about my age, but nevertheless it seemed an appropriate link to make with the New Look on the Green Theme International Home Exchange web-site. Whilst I do not claim that the changes we have made will affect this niche travel area anything like as much as the New Look changed the image of fashion in the 50's and 60's, I feel that the ultimate result of our web-site upgrade gives GTI Home Exchange a much slicker image with a superb choice of home swap offers in a neat and concise format.

Change is always a little strange at first


The changes to the GTI Home Exchange site have been made to upgrade the database applications, and make the site more technically robust, whilst incorporating the new design to make the site even easier to use than before. However, change often brings in its wake a degree of instability for a very short time, and most people take a little while to adapt too, so do bear with us if you do find negotiating the site a little strange at first, and please let us know anything you find confusing or unclear.

Pets Welcome

You may recall recently the post from members who wanted to be able to find exchange homes where Pets were Welcome more easily, so that they might take their pets on holiday with them. We are pleased to tell you that as a result of the upgrade this option has now been added to the Membership Registration Form and pet friendly home swaps are indicated on the Summary Listings with a dog icon (looking happily and sentimentally like the silhouette of our own Golden Retrievers who both sadly died within four days of each some time ago).

A Time to Travel, A Time to Stay

From time to time members contact us to say that they are not in a position to offer their home for exchange this year for one reason or another. Moving home, settling into a new job, renovating the house, or care responsibilities are among a multitude of reasons why people sometimes have to sacrifice their precious travelling time. For these people it is not the end but merely a temporary lull in their travelling days. So it is always a particularly sad moment when a long standing GTI Home Exchange member contacts us to say that they will not be renewing their membership because of ill health. "Unfortunately, we can't travel this coming year because of a health problem. So we shall not renew our membership. We have appreciated your organisation and helpful kindness. Kind regards, Louise C, France."

We wish anyone in this situation a speedy recovery, but time does eventually catch up with all of us when we no longer feel able to travel or it is simply not a pleasure any more. Then is the time to sit back and reflect on your globetrotting years, the friends you have made, the wonderful home exchange travel experiences you have been fortunate enough to enjoy, and to appreciate the pleasures of your own home.

At other times Green Theme International Home Exchange finds itself the victim of its own success, with members not renewing their membership because they do not need to. In reply to our renewal reminder letter, Wolfgang wrote: "I would like to renew my membership, but at the moment have so many exchange requests, that I would rather make a break of about a year before I resubscribe. Is that at all possible? Thanks for your help, it's a great page. Plus I would now like to subscribe to the rental page; what should I do? Wolfgang P, Austria"

Of course it is a member's perogative to take a break from membership. Rest assured that we shall be only too pleased to welcome you back whenever is appropriate. And to subscribe to our rental page, Wolfgang just needs to visit: http://www. holiday-homes-direct.com

To Trade or not to Trade, that is the question

Hi,

We're rookies at this and need some advice. For a few weeks we've been registered HE17744, trading from Canada for France, and have just been offered a trade. It's great, other than our boys really wanted a pool. It's mid-February and I'm not sure if activity will increase and other offers will very likely be forthcoming or someone will accept our request.....or should we "get while the gettin's good"?
Thanks so much for any advice you can give.
Regards, Sue
Sue's home in Ottawa, Ontario, Canada's capital

Answer

Hi Sue,

Thank you for your e-mail. Unfortunately there is no straight answer to this - it is true that many members subscribe or renew in the first few months of the year, and this is the busiest period for enquiries if you are seeking a summer break and you may indeed receive further offers. There is no obligation to accept the first offer that comes your way, but we cannot guarantee that you will receive a better offer. I notice that you state on your property listing that you are looking for a farm if possible, but you do not mention a pool - it is perhaps worth considering that there may not be a large number of farms which also have pools.

If you have specific requirements, the best way of securing a suitable exchange is
to be pro-active in sending out offers to members with properties you have identified as desirable. You should be able to find suitable properties by using the search facility on the website. In the meantime, you could promise your current exchange offer partners to commit within a period of time (perhaps within 3/4 weeks) being open about the fact that you are looking for a property with a pool, and then pro-actively send out offers to any properties that fulfil your requirements completely. It is also advisable to stress to those you send enquiries to that you need a quick reply because you have an outstanding offer.

Of course, this might mean that you lose the chance of this exchange in the meantime if they manage to confirm another offer. I don't know whether there are any other significant advantages to the offer you have received as you don't give their name or membership number, (do they have children of a similar age? are lakes, swim holes or the sea accessible? etc) and obviously you need to weigh up what other attractions there might be at the property or nearby that your sons would enjoy - you could ask for more information from them in the meantime.

We do encourage all members to reply to offers whether they are interested or not, so people know where they stand, so please do make sure you give a final decision one way or the other.

I hope this helps. I realise that it is difficult to make a decision, especially if you are first time exchangers, but being clear about your requirements, asking questions and communicating with exchange partners is the only way to make sure your exchange meets your expectations.

Please do get back to me if you need any further advice.

Yours sincerely
Kath
GTI Home Exchange

GTI Home Exchange Member Suggestion

(Include a hyperlink to your property listing when sending an enquiry using the GTI Home Exchange Email Enquiry Form).

Hi,

How about including a hyperlink to the property listing in an enquiry email submitted from your website - that way the person receiving the enquiry would be able to go straight to the property lisitng to see the exchange offered.

Best Regards, Cordialement,

Alison HE17138
Alison's townhouse in Romney, Hampshire, England

Hi Alison,

Thanks for your suggestion - this is a good idea and it would obviously be easier to access a listing with one click if it were possible. I suspect however that there may be technical difficulties implementing something like this as we have to make sure our e-mails are suitable for people using different email formats and software all over the world and therefore keep them as simple as possible - we have to be careful not to introduce complications that will prevent them reaching their destination or being blocked. Some mail servers security checks may also classify messages as potential spam if they contain hyperlinks. However, I will include it as a possible feature when we come to our next upgrade specification later this year when we can properly assess feasibility and/or look at other ways we could make it easier to access a listing from an e-mail enquiry.

In the meantime, any members who are familiar with html coding, and "a href" statements wishing to include a direct link to their own GTI Home Exchange property listing from their email enquiry to a potential exchange partner, may like to paste their own link into the email form before sending it.

Many thanks for your input - ideas for improving the smooth running of home exchange are always welcome!

Show ages of Children in Home Exchange party?

Question?

Hi

I first discovered your site a few weeks ago, and printed off some details that really interested me. I have come back to join up, in order to contact one particular listing (HE15187). However, I hadn't noticed that their listing was due to expire on 22 April 05. If I become a member, would you be able to pass on an email to those owners on my behalf? The property appealed not only because of its location but because of the ages of their children.

May I say that I think your site is excellently organized and presented. The only improvement I would suggest is that in the info box where members list their personal details, in the "Children" box, instead of just stating number of children, they should state the age of the children, too. For me this is the single most important factor (after the location of the property) that I am interested in, as the attraction of home-exchange for me is finding a truly child-friendly house well stocked with toys, books, videos, etc that will keep my little kids happy.

With best wishes.
Melissa Graham

Answer

Dear Melissa

Thank you for your email. There would be no problem in passing on the email address of the member in Majorca whose listing has just expired, once you become a member.

Thank you also for your feedback regarding the information provided on children and that the ages of children should be shown. I will bear your suggestion in mind when we come to carry out our next imminent upgrade on the site. I must say that I agree with you that it is information that is very necessary when making the decision as to whether the prospective exchange partners will be compatible with your family.

Yours sincerely
Kath Botterill

No Internet Access - Can I still list my home for exchange

Q:Dear GTI Home Exchange

I don’t have internet access at home as yet, although we hope to set this up shortly. Is there a way I can list my home for exchange now and see other people’s listings?

hello GTI home exchange,

We have a question, is it possible to take care of a house (for instant in Italy) without exchange with our own house? Is there a list for it? Must we be a member of your organisation for this. I hope, you will soon react,
M Weeber, The Netherlands

A: You do need to have access to the internet to view listings on the GTI Home Exchange website and to be a member to see the contact information for other members in your own member area once you join, but this does not necessarily mean that you have to have access from a home computer, as there are now a number of alternatives. Many libraries provide public internet access at very low rates, some employers allow some personal surfing time at work too,
and there are also numerous internet cafes, even in the most remote locations, so check out what is available in your area. Jo Chambers (HE14242) who wrote our weblog article "Have Scooter, Will Travel”, about her trip to Australia, says “I do this in the library “, and added “I hope more people get inspired to put their experiences on line”.

GTI Home Exchange business is occasionally carried out from more remote locations if the necessity arises. In fact we are currently operating from a computer in a small village in the Creuse department of France, where we are house-sitting and looking after two lovely standard French poodles, whilst there owners are away on holiday in Dubai. (Incidentally, house-sitting is another option included on the membership form, which can be offered using the GTI Home Exchange system).

So to answer M Weeber's query from The Netherlands:
House sitting is an optionn which can be offered alone or in conjunction with other alternatives when you fill in the membership registration form. But it is not requested or offered as frequently as home exchange, so it is more difficult to set up this arrangement, especially if you are seeking a very specific location.
It is necessary to be a member to participate whether it is for home exchange or
housesitting, as by becoming a member you have access to the contact details of all other members.